Refund Policy

Here’s a professionally written refund policy tailored for your business:

Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with New Bringootech. We strive to ensure that our digital products and POS systems meet your business needs. However, we understand that issues may arise, and we are committed to addressing them efficiently. Please read our refund policy carefully.

Eligibility for Refunds

1. Digital Products (Software & Applications):

   • Refunds are only offered for software that encounters critical issues or malfunctions that cannot be resolved by our support team within 30 days of purchase.
   • The request must include proof of the issue, such as screenshots, error logs, or detailed descriptions.

2. POS Systems (Hardware):

   • Refunds are accepted for defective or damaged hardware, provided a claim is made within 14 days of delivery.
   • The product must be returned in its original condition, including packaging and accessories.

3. Non-Refundable Items:

   • Customized software solutions tailored to your business requirements.
   • Subscription fees for services already rendered.
   • Products purchased during special promotions or marked as “final sale.”

Refund Request Process

1. Contact Us:
   Email our support team at [Insert Email Address] or call [Insert Phone Number] to initiate your refund request. Please provide your order number, date of purchase, and reason for the request.

2. Evaluation:
   Our team will assess the situation and may request additional information or troubleshooting steps to resolve the issue.

3. Approval & Processing:

   • If approved, refunds for digital products will be processed within 10 business days to the original payment method.
   • For POS systems, once the returned item is received and inspected, a refund will be processed within 10-14 business days.

Exchanges

For defective or damaged hardware, we may offer a replacement instead of a refund, depending on stock availability.

Important Notes

• Shipping fees for returning POS systems are the customer’s responsibility unless the item was defective or an incorrect product was delivered.
• Refunds may be declined if the product shows signs of misuse, damage, or alteration.